Contact Us

Whether you have a question about how a sweepstakes casino works, spotted something out of date on one of our reviews, or want to flag a platform we haven't covered yet, we want to hear from it. This page explains what we can help with, what we can't, and the best way to reach us depending on what you need.

What We Can Help With

Sweeps Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US market. We're not an operator, we don't run any of the platforms listed on this site, and we don't process redemptions, payments or account issues. That means we're a good contact point for things like:

• Corrections or updates to a review — for example, if a welcome offer, redemption threshold or eligible-state list on one of our pages no longer matches what an operator is currently advertising
• General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweeps Coins
• Feedback on our ranking methodology or requests to cover a platform not currently listed
• Reports of broken links, outdated information, or content that seems inconsistent with current terms

What We Can't Help With

Because Sweeps Casinos doesn't operate any of the sweepstakes casinos featured on the site, we're not able to assist with account-specific issues. If your question relates to any of the following, you'll need to contact the operator directly through their own support channels, usually listed in their app or on their website:

• Account registration, login problems or password resets
• Identity verification (KYC) requests or delays
• Redemption status, processing times, or prize payout questions
• Deposits, purchases of Gold Coin packages, or billing disputes
• Closing or self-excluding from a specific platform

If you're unsure which platform to contact, check the operator's own site for a "Support" or "Help" link — most sweepstakes casinos publish contact details in their terms and conditions or account settings.

Before You Reach Out

A few things are worth checking first, since they cover the questions we hear most often:

• State availability changes. Sweepstakes casino legality is decided state by state, and operators frequently adjust which states they serve. If a platform you're interested in isn't listed for your state, that's usually a deliberate decision by the operator rather than an error on our part — always confirm current eligibility directly on the operator's own site before signing up.
• "No purchase necessary" is standard, not a loophole. Every legitimate sweepstakes casino we cover offers a free way to participate, typically through daily login rewards or an alternative mail-in entry method, alongside the option to purchase Gold Coins. If a page seems unclear on this, let us know so we can review the wording.
• Ratings reflect research, not guaranteed outcomes. Our editorial scores are based on factors like welcome offer clarity, game variety, and redemption terms as published by the operator. We don't test deposits or withdrawals ourselves, and no rating implies a particular platform will pay out faster or perform better for you personally.

For a broader look at how prize redemption, verification and eligibility generally work, our Responsible Gambling page and Terms and Conditions page cover the ground rules that apply across the site.

A Note on Our Independence

Sweeps Casinos may earn a commission when readers click through to an operator listed on this site. That relationship never decides how a platform is ranked or reviewed — positions are based on our own research into welcome offers, game libraries, redemption terms and stated eligibility, not on payments from operators. If you ever think a review reads more like an advert than an honest assessment, tell us. That feedback is exactly what keeps the site useful.

You can also learn more about who we are and how we approach reviews on our About Us page.

Getting a Response

We read every message that comes in, though response times can vary depending on volume. If your question is time-sensitive — for example, you're worried about an upcoming redemption deadline — it's always faster to go straight to the operator's own support team, since they have direct access to your account and can act on it immediately.

Sweepstakes casino terms, state eligibility and redemption rules change fairly often, so if something on this site looks out of date, that's genuinely useful for us to know. Reports like that help keep the reviews and comparisons accurate for the next reader working out which platform suits them.